Availability Services

If your business depends on server uptime and technical continuity at all hours, you should consider our availability services. There are many reasons that a server might become unavailable, such as power outages, bandwidth problems, hardware malfunctions, hacker attacks, fires, floods or other environmental conditions. While we can take steps to mitigate the risk of these occurrences, there is no guarantee that a server will constantly be available to the Internet or local network. However, we can set up a system by which we monitor the availability of your server, so that we will be alerted in the event of any of these problems.

An Allora Network Technician will arrange full-time system monitoring for one domain, including email, web and ftp hosting services. In the event that any of the services are unavailable to the general Internet for more than fifteen minutes, an ALLORA Technician will be alerted by cellular phone. As soon as possible, but no later than prior to the Next Business Day, an ALLORA technician will manually check for service, and if necessary, initiate Emergency Support Service, according to the terms of the Customer Agreement. Any required configuration changes and Emergency Support Services will be billed at our hourly rate.

An Allora Technician will arrange full-time system monitoring for up to five domains, including email, web and ftp hosting services. Additionally, an Allora Technician can set up critical condition monitoring, for example, environmental sensors, disk space threshold or AC power monitoring. In the event that any of the services are unavailable or compromised for more than fifteen minutes, an ALLORA Technician will be alerted by cellular phone. As soon as possible, but no later than prior to the Next Business Day, an ALLORA technician will manually check for service, and if necessary, initiate Emergency Support Service, according to the terms of the Customer Agreement. Any required configuration changes as well as initial setup and Emergency Support Services will be billed at our hourly rate. Customer is also responsible for any special equipment costs necessary for critical condition monitoring.